About Us

Our mission is to improve the quality of life in North Carolina by creating opportunities to experience excellence in the arts, history, libraries and nature in North Carolina by:

• stimulating learning
• inspiring creativity
• preserving the state’s history
• conserving the state’s natural heritage
• encouraging recreation and cultural heritage tourism
• promoting economic development

Our vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational and economic future of North Carolina.

Accountability

Accepts full responsibility for oneself and for one’s contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the agency and state, to maintain the public’s trust.

Innovation & Creativity

Applies creative problem-solving skills to his/her work to develop solutions to problems; recognizes and demonstrates the value in taking calculated risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Continually seeks imaginative, innovative, and efficient solutions to business problems, both old and new.

Quality

Consistently delivers high-quality products, services, processes, programs, and projects. Regularly and proactively seeks ways to improve outcomes and results. Produces work that is accurate, efficient, and timely.

Customer Service

Consistently demonstrates a strong commitment to providing value-added services to external and internal customers; proactively identifies customer needs and requirements, delivers quality service, and continuously improves performance of self and others. Develops, implements, and evaluates work processes which are both efficient and effective from the customers’ perspectives.

Diversity & Inclusion

Demonstrates an open-minded approach to understanding people, regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently and with dignity and respect; effectively builds an inclusive work environment, composed of people from diverse backgrounds and with diverse perspectives, where everyone feels welcomed and valued and is allowed the opportunity to use his/her skills, abilities, and knowledge to succeed.

Safety & Health

Consistently demonstrates a strong commitment to providing state employees with a safe and healthy workplace; proactively identifies and reduces, or takes action to reduce, risks and hazards and abides by regulatory requirements; understands the importance of safe work practices and personal protective equipment, enables assigned employees to do the same, and acts to correct unsafe conditions, not waiting for others to correct issues; develops, implements, and evaluates work processes (utilizes Hazard Recognition practices) that addresses immediate risk and also improves systems to address future risk. Complies with all state and agency safety requirements for the position, including training, medical clearance, use of personal protective equipment, injuries/illness reporting requirements, and medical treatment for work-related injuries/illness.

Teamwork & Collaboration

Cooperates with others to accomplish common goals; works with external constituents and other employees to achieve shared goals; treats others with dignity and respect; maintains a friendly demeanor; values the contributions of others; communicates confidently and clearly using visual, written, and verbal methods; understands, respects, and responds nonjudgmentally to those different from him-/herself; builds effective teamwork; uses negotiation and persuasion to mobilize others to work toward a common goal.